Maaco Auto Body Shop & Painting

Auto body shop in Lenexa, Kansas

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23 Reviews and Ratings
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Sidney Clark

May 24, 2023

StarStarStarStarStar

I took my car in for a front bumper to be painted. They did an excellent job and finish my car one day before the estimated time. The representative J, was very detail on the process. Great Job!!

Reply from the business:

May 24, 2023

Hi, Sidney! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!

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Queen Dallas

May 24, 2023

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Communication was very off. And I do not feel that what I paid for my vehicle to get fixed was worth it. It’s parts on my car that still look broken and parts that need replacing that no one has addressed. My car has been making slight squeaking sound. I feel I should have gotten a partial refund from what I paid.

Reply from the business:

May 24, 2023

Hi, Queen! Thank you for your detailed feedback. We take your comments seriously, and appreciate you noting areas where we can improve. If you need service in the future, we hope you'll come back to us at Maaco Auto Body Shop & Painting so we can serve you better next time!

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Henry Virgil

May 24, 2023

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Shame on these people for pretending to be professional. They misplaced my estimate and could not find it in their system and even though I had a copy of it they act like they with it didn't know what to do with. They were very unprofessional and wanted me to bring my car back on a Monday to do another estimate. Please I will never go back to these guys and they use a lot of profanity as well when talking to you. I live in Kansas City Kansas and so I took my car to the next best place with the lowest estimate and lo and behold they matched Maacos price.

Reply from the business:

May 24, 2023

Hi Henry, we're sorry to hear about your experience at Maaco Auto Body Shop & Painting. Please call us at (816) 673-2879 so we can make this right.

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Meaghan Walls-Buchholz

May 24, 2023

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My advice before making a commitment to use Macao and their services is to shop around. Will they eventually get your vehicle done…yes. But chances are you will have paid way more than you saw advertised or even quoted, and there will be a long list of reasons or excuses on why certain promises couldn’t be kept or honored. Although I am a former employee, I am not a disgruntled or vengeful one, I am only being transparent and forthright-a concept that I found didn’t align with the bottom line of the Wichita maaco management.

Reply from the business:

May 24, 2023

Thank you for our review. We will make sure that we get it to the correct Macco for review. If you are in the Kansas City area and need help on a paint job, please reach out to us. 816-333-7127

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Samuel Henderson

May 24, 2023

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The work they did was okay. My car makes noises like something is grinding or just doesn’t fit quite right. But my main issues was that I had multiple things stolen out of my car and my car was left a mess like they were looking through it. It had front end damage so why would they need to be rifling through my trunk and backseat. Definitely do not recommend. Bunch of thief’s

Reply from the business:

May 24, 2023

Hi Samuel, we're sorry to hear about your experience. We have not been informed of any break-ins at the shop. You may have the wrong Maaco your name does not show up in our system. Please call us at (913)388-1070 so we can get this figured out for you.

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Carl McKinney, Jr.

May 24, 2023

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First paint job completed in 2 weeks with several bad spots. Told to come back in 3 weeks for corrections to be completed. Did so. They kept my truck for additional 2 months with excuses after excuses for why they couldn't get it done. Told it's being sanded and waiting on paint. A month later went to check on it and it was still untouched, not even sanded. After multiple calls I decided to just go get my truck and was told it's in paint line. I understand they have to make money but I paid without quibble and they kept putting me at the back of the line. After threatening to take it and sue, they completed it the next week, with some blemishes uncorrected. I expected better from Maaco!

Reply from the business:

May 24, 2023

Hi Carl, we're sorry to hear about your experience at Maaco Auto Body Shop & Painting. Please call us at (816) 673-2879 so we can make this right.

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T SmithZ28

May 24, 2023

StarStarStarStarStar

Had my 1996 Honda Civic Midori Paint. Pretty Rare Color that came on this car. Look amazing when it was finished and didn’t cost much at all! Best deal around!

Reply from the business:

May 24, 2023

Hi T, thank you so much for the positive review! We're glad you had a great experience at Maaco Auto Body Shop & Painting. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.

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Colette Grant

May 24, 2023

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Don’t take your vehicle here if you intend to actually get it back. My dealership has a contract with them for body work and they had my car so long I spend hundreds in car rentals, lost my 2nd job and ended up having to get a new car and still had to pay my deductible!!! I’m a single mother of 3 kids and this was the worst 6 weeks of my life, I was told every week it would be ready the following week for 6 whole weeks, I was given the run around. I finally went to check on my car during a pop up visit on a Wednesday and found my car still in pieces and that they “ still needed parts” , while I was told on the phone the day before that it be ready by that Friday. The general manager wouldn’t even come out to talk to me when he was the once insuring me it would be done. This place is terrible 0/10 do not recommend

Reply from the business:

May 24, 2023

Thanks for your feedback, Colette. We strive to always provide a positive experience for our customers at Maaco Auto Body Shop & Painting, and we're sorry we fell short of expectations this time. Please give us a call at (816) 673-2879 so that we can make sure this problem doesn't happen again.

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Laura Schobelock

May 24, 2023

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We are a local business that had one of our vehicles stolen and damaged so much that no other shop felt comfortable even quoting it. Maaco on Troost took on the job and made this vehicle beautiful again. Thank you to the guys at Maaco for all your hard work and quality prompt service. We greatly appreciate you.

Reply from the business:

May 24, 2023

Thanks for the positive feedback, Laura. We're happy to hear you had a great experience at Maaco Auto Body Shop & Painting!

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Michael Luke

May 24, 2023

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It took 2 months for them to fix my car and were very bad at responding back to my calls/text in a timely fashion. They seemed overwhelmed, highly unorganized and were walking around in circles giving me misleading updates about my car. While I’m glad my car got fixed. It was not worth it to go through all of the mishaps of a disfuncional body shop. They sold me a deal where if I found parts to the car then the service would be cheaper. I ended up getting the wrong parts, had to send them back and ended up loosing extra money. I would have preferred to go to a shop where I did not have all of those mishaps.

Reply from the business:

May 24, 2023

Hi Michael, we're sorry to hear about your experience at Maaco Auto Body Shop & Painting. Please call us at (816) 673-2879 so we can make this right.