Goodyear Auto Service
Auto body shop in Lenexa, Kansas
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These guys are the best. After shopping numerous other places we walked in here and I’m so glad we did. They answered every question with patience and knowledge. We ended up with new tires, front end alignment and inspection all at a very reasonable price. They communicated with us about everything and the end results are AMAZING. I highly recommend these guys and they all deserve an award. Thank you!
Typical overpriced chain looking to make a fast sale. Didn't diagnose all the problems with my steering and overcharged for the service they did complete.
Reply from the business:
May 24, 2023We are sorry to hear that you feel that way, Peter. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We are sorry to hear that you were not satisfied with pricing. We understand your concern about price. Please Know that costs are estimates and may vary based on tax, disposal, diagnostic fees, installation fees, and etc. We would like to address any pricing concerns or questions that you may have. If you have any further questions or concerns, you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Terrible service. I was told they would have my car 2 hrs for a tire repair. They had my car all day and still waiting for repair. If they had been honest up front I would have used a different tire dealer.
Reply from the business:
May 24, 2023We are sorry to hear that we'd kept you waiting, Wiley. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Consistent and fair
Slow leak and they found a little small nail. In and out in a fast and super nice staff.
They are always great, but I always have an apt as well.
These folks are friendly, very professional, and reasonably priced. Several positive experiences with them!
The service representative called which I appreciated but if a person doesn't address the problem with a review or phone call problems don't get resolved. Impressive Goodyear follows up with customers. Paid for oil change and replaced TPMS checked the battery and windwasher fluids which they didn't not fill. Lazy employee and not getting the service I paid for.
Reply from the business:
May 24, 2023Thank you for reaching out to us, Paul . We are sorry to hear that you did not have a great experience with us during your most recent visit and that this matter wasnt resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. We hope you give us another chance to show you we can do better. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
Came in today for an oil change. Excellent customer service and a knowledgeable staff.