
Randy Curnow Collision Center
Auto body shop in Kansas City, Kansas
0
0 Reviews
Worst experience of my life! Do not take your vehicle here for collision repairs! The service was terrible, the leadership (Managers: Brody & Corina) lied to be appeasing which in turn caused more issues and delays. They had my car for 7days before they even looked at it. The estimator (Tucker) bid me one price ($1,900(, then another employee called me and said it would be an additional $1k, making the total price 3k. Spoke to the production manager (Corina) who reviewed the bill and we agreed on $2100 ish total. Then when it was time to pay the invoice the bill had gone up to $2400 ish, of which I refused to pay because that was not the original agreed upon amount. Took nearly 3 weeks for the repairs which was one week over the estimated completion time. The communication throughout the entire process was a hassle to get ahold of people to get updates on the vehicle. No one wants to take accountability for the poor service, delays in work being completed and lack of communication. The manager Brody just blows smoke and is condescending. But the one thing he did right was fix the invoice to the original price. Then the repairs were done poorly, after picking my Blazer up, a piece of the bumper kept falling down because it wasn’t done properly the first time. Had to take it back again for them to fix it properly! After this poor experience, I will never use any service at Randy Curnow, especially not their Collision department!!! I wish I could give 0 stars!
My car looked great after it was fixed, and the staff at the front desk are friendly and helpful. But, my car was broken into on their lot and lots of things were stolen out of it. The collision center holds no responsibility for it. Be careful where you take your car.
Good work and timely delivery
High quality Auto repair!
Excellent job on the repair of my Acura RDX after my mirror and front panel were damaged in an accident. The stayed in touch with updates on the timeline, worked well with my insurance, and returned my car looking brand new!
Amazing results, kept me updated throughout the process, and as promised completed on-time.
My car came from randy curnow all services have been with randy and the repair work was great 👍