WORST EXPERIENCE EVER. ****edit: The owner’s response states he tried to give me a refund for everything (which he didn’t). So yes, I would absolutely love a refund. That would pretty much solve everything, and I’d take this review down.**** Wrong diagnosis, guess work, six times in the shop, new problems, unprofessionalism, and a month of wasted time. I took my VW to KC AutoWorx for a “Check Coolant” light and engine temperature warning light (the “problem”). They initially misdiagnosed my problem as a “faulty” thermostat and temp sensor and replaced both. The next day my car had the exact same problem. They said they accidentally put the wrong thermostat in the car. I let it slide and had it replaced. The next day, my car had the same problem again. I found this odd. They then told me it was now a “faulty wire.” The wire was replaced and they “forgot the paperwork” for the repairs. The next day, I had the same problem again. The temp gauge would go up as I drove (past the center line), and I was stranded on the side of the road as the car wasn’t safely drivable. They took it back and said it was now the water pump (what I initially told them I had replaced twice and where the problem might lie). They then questioned my cars’ previous repairs and accused me of never having a water pump replacement in the first place (which I have records for). They also decided to put 100 miles on my vehicle without my consent to “test it.” I got the car back, and it started leaking coolant and the temp gauge and check coolant warnings were going off again. I reluctantly took it back, and their rude mechanic, Anthony, didn't believe me at first that I had a problem. He then tried to tell me it was just an “air bubble” in the cooling system and nothing was leaking. He then asked if I wanted him to keep it for a few days and drive it around some more if it’d make me feel better. I left feeling disrespected and mistreated and took my car home. The next day, sure enough, I had the same problem again. My parking space was now covered in coolant. I shouldn’t have been driving it anywhere. The owner, Pat, asked me to bring it in and said it was now the lower radiator hose. The manager, Steve, texted me and said the parts were cheap and plastic and the pressure caused a “weak spot to give out”. Pat replaced it himself and told me he never wanted to work on my car again. At this point, I had absolutely no trust in this company or their people. I got the car back, and two weeks later, the car completely drained of coolant and the original problem resurfaced. Pat said he was sure it was now my radiator…Wtf. They then accused me of overheating the car and damaging my radiator. Unbelievable. As it turns out, they actually put the radiator hose on wrong which caused a leak. I had to go back in for yet another repair to replace the hose. I’ve gone to this shop six times for their mistakes. I asked why all these problems weren’t addressed at the beginning and discussed/ fixed earlier, and Pat told me because it was “so expensive.” They also failed to give me any kind of detailed invoice of the original diagnosis or the work performed. They told me it was first “thrown away” and then “for their records only.” I’m in disbelief of their lack of knowledge, competency, and frankly, morals. Pat also told me if I posted a bad review online, he’d sue me for defamation. I find it extremely odd I had so many problems with my coolant system. I’d never suggest KC AutoWorx to any friends, family, or stranger. I’d strongly advise you to STEER CLEAR of this place. I expected a proper diagnosis from the beginning, proper repairs on my car instead of guess work and more problems, proper documentation/ work orders, and basic, common decency and professionalism. Zero stars if I could.

These guys are great! We were passing through KC on our way to MS and had a little car trouble. They quickly diagnosed the problem and then promptly repaired it. Great people. We highly recommend them.

Well ran shop with reasonable prices

They are legit.

They kill it. Very helpful and to the point.

The staff there are wonderful! Super nice and kind

I could have very easily been taken advantage of today. Due to the nature of this shop being stand up, honest and trustworthy I was not. They showed me exactly what was wrong, fixed that part and sent me on my way. It's hard to find shops like this. They were on-time, courteous and efficient. Thank you to Brett and the guys for renewing my faith.

Honest, fast service. Will return with any car needs!

All women should go here!!!! I slid on some ice and hit a curb pretty hard. I called and they got me in the same day. They fixed what I thought was wrong, but told me to fix the alignment and a new wheel was 2k, but the alignment was "okay". I decided to take it to the dealership to try and get it covered by warrenty, it was declined but the dealership quoted me 2.5k. I went back to KC autoworks, and the man told me the numbers were off so minimally that if I cant feel a difference I shouldnt do anything about it. For the wheel, he said they can replace it, but that I should go to this other business to see if they can repair it before I decide to replace it to save a litte money. I did, and they repaired my wheel for $215. TLDR: KC autoworks could have 100% had me pay for everything right then, which I was prepared to do, but they explained everything to me so well and helped me find a cheaper option, even though it meant I was giving my business to someone else. If I EVER have a problem in the future, I wont even think twice about going somewhere else. I cannot reccomend them enough, especially to women who are worried about getting one pulled over on them by other body shops. They are so trustworthy and really help you do whats best. I love this place!