After an insurance nightmare at a different shop (they gave me an estimate that was far over total value for my repairs), I finally took my vehicle to Merriam Body Shop for a second estimate. They took care of me and got my estimate approved through State Farm right away. The work included getting a new door and a blended paint job for my Lexus. They took great care of my vehicle! The paint job looked nice and the car was cleaner inside and out when I got it back than it was when I dropped it off. I'm putting 4 stars only because it took about a month to get it back and sometimes it was hard to get in touch. They were very busy at the time I brought it in. They were really nice people and I recommend!
Reply from the business:
Jul 24, 2023Miss Brown, Thank you for your kind review. We are happy to know that we were able to help with vehicle repairs. We do apologize for the crazy we have had in our shop recently. We are currently undergoing renovations and are working hard to fix our issues. The previous GM left quite a bit of work to go through and we are short 3 technicians (1 in hospital). We will definitely work on our communication skills now that we have more than one employee in the front office. Thank you for using Merriam Body Shop for your vehicle repairs!