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Mary and Dennis Garroutte

Apr 24, 2024

StarStarStarStarStar

Had a radiator bust on Sunday on I 35 left us stranded. A great guy Joe Lovsbie gave us a ride into Ottawa. He recommended Bienie’s body shop. I called Bienie’s and they recommended TT&L towing to bring our truck in. Although Bienie’s was busy, they ordered a new radiator and installed it the same day. We were back on the road by 2 PM that day. I can’t say enough about the people of Ottawa. The hotel let us have a late check out, Joe giving us a ride back to the hotel, TT& L towing the truck and Bienie’s repairing and delivering the truck to the hotel. This was the best outcome of any travel breakdown we’ve ever experienced and we’ve had a few. Thanks to everyone involved. Update: we got to Midwest City, Ok and our truck overheated again. We took it to the dealership and they showed us where the overflow spout to the radiator was broken. It was going to be another radiator, coolant, labor. Called Bienie’s and told them what happened. They requested pictures of the radiator. They then called and said they would pay for all of it. If you want to talk service and customer service I’ll recommend Bienie’s as the standard. If you are in Ottawa, Ks (they have a wonderful car show) and need anything to do with auto repair of any sort go to Bienie’s!!! Highly recommended.

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