Conklin Ford Newton
Auto body shop in Hesston, Kansas
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Friendly and efficient. Always a pleasure.
Reply from the business:
Apr 25, 2024Thank you for your very kind review, Glenda! We aim to build long-term relationships with our customers, making them feel appreciated and like part of the Conklin Automotive family. We sincerely thank you for your continued business and we look forward to seeing you again next time! -Dave Pickens, Service Manager Conklin Ford Newton
Reply from the business:
Apr 25, 2024Thank you for the excellent rating, Leo! We’re extremely thankful that you gave us the opportunity to serve you and elated we were able to provide you with excellent service while you were in. We wish you the safest of travels until we see you again! -Dave Pickens, Service Manager Conklin Ford Newton
I had the ford service department replace my brakes this last summer (rear)and fall(front). After replacing them I had a gradual development of vibration when slowing down. I brought it back to them to check because of their websites declaration of brake warranty. They have since added $2600 dollars worth of needed repairs, basically saying all brake components need to now be replaced. They also in my conversations said they would warranty the parts they installed and then backpedaled and declined to warranty anything. I regret having them service the truck at all now. Edit: They came back and agreed to warranty the parts that failed. I'm only paying for replacement of the rear rotors. I have adjusted my star rating for that purpose.
Reply from the business:
Mar 25, 2024We're sorry to hear about the issues you experienced with your brakes. We appreciate your feedback and are glad we could address the situation by providing warranty for the failed parts. If you need further assistance, feel free to reach out to us. -Dave Pickens, Service Manager Conklin Ford Newton 316-283-1220
Sales, finance, customer service top notch!! Our salesman Edgar was amazing!! Took his time to show us everything about the truck and features! Finance manager Alex made the paperwork easy and was all prepared! Less than 15 min with everything!! Will definitely be back for future vehicle purchases!!
Reply from the business:
Mar 25, 2024Congratulations on your purchase Shanon, and thank you for taking the time out of your day to rate and review us! It's wonderful to hear that you had a stress-free car-buying experience working with Edgar, we’ll let him know of your kind words. We appreciate you giving us the opportunity to serve your automotive needs and look forward to continuing to have you as part of our family for years to come. -Brandon Schill, General Manager Conklin Ford Newton
Zeb was a great help for me today! I knew exactly what I wanted and he helped make it happen. He was thorough with communicating what was going on and what all I needed to do to get the vehicle I wanted. Was a great service. Thanks zeb!
Reply from the business:
Mar 25, 2024WOW, what a fantastic review! Thank you so much for your public praise, Ashley! We are fortunate to have team members who are truly committed to serving every customer with the utmost respect & professionalism, every time. We look forward to seeing you again in the future! -Dave Pickens, Service Manager Conklin Automotive Newton
Reply from the business:
Feb 25, 2024Exceptional customer service is what Conklin Ford strives to provide our customers with each time they visit. Thank you for taking the time to let us know how we did and for being a part of the Conklin Automotive family. We look forward to your next visit, Chris! -Brandon Schill, General Manager Conklin Ford Newton
Truck purchase was quick and easy. Not the first time purchasing from Conklin and probably won’t be the last.
Reply from the business:
Feb 25, 2024Thank you for sharing your experience with us, Randy! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please don’t hesitate to stop by or give us a call with any questions or concerns you might have. We genuinely thank you for your business and we look forward to serving you again in the future! -Brandon Schill, General Manager Conklin Ford Newton
The Ford salesman, Edgar D., in Newton Ks was very helpful in finding exactly what we were looking for. He also was very patient while training us how to operate our new vehicle.
Reply from the business:
Feb 25, 2024Congratulations on your purchase Joyce, and thank you for taking the time out of your day to rate and review us! It's wonderful to hear that you had a stress-free car-buying experience working with Edgar, we’ll let him know of your kind words. We appreciate you giving us the opportunity to serve your automotive needs and look forward to continuing to have you as part of our family for years to come. -Brandon Schill, General Manager Conklin Ford Newton
Connor was great, didn't try to push or talk up a deal. Just let me ask my questions, brought around the vehicles I wanted to see, and gave the exact insight I needed to pick the vehicle I needed. Jamie in financing made the process simple, quick, and without a bunch of unnecessary hassling. She explained every detail of the coverages and packages I was purchasing as well as making sure I completely understood them. From start to finish, the entire process was fast, simple, and the easiest experience I've ever had getting a vehicle.
Reply from the business:
Feb 25, 2024Congratulations on your purchase, Kevin! We were excited to hear you had a great experience working with Connor and Jamie. They are a true asset to the Conklin team, and we are lucky to have them both. If you ever have any questions or concerns, please don’t hesitate to give us a call. -Brandon Schill, General Manager Conklin Ford Newton
A bit expensive , but that's what you get at a dealership , but was done right in a timely manner. All that matters.
Reply from the business:
Jan 25, 2024Thank you for taking the time out of your day to rate and review us, Scott! Customer satisfaction is what keeps us going and we encourage you to stop by or give us a call with any questions or concerns you might have. We’ll be standing by to assist you throughout the future and continue to serve your automotive needs with exceptional service you can’t find anywhere else. -Dave Pickens, Service Manager Conklin Ford Newton