Alexander's Automotive Inc
Auto body shop in Greenwich, Kansas
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A little pricey and communication wasn't that well, I had to keep calling about my car from the moment my car was towed in for updates.
Reply from the business:
Jul 24, 2023Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the pricing and lack of effective communication. We strive to provide excellent customer service and ensure clear communication throughout the entire process. We understand the importance of keeping our customer informed about the progress of their vehicles. We take your concerns seriously and will address them internally to improve our processes and enhace our communication channels. Your feedback is invaluable to us, as it helps us identify areas for growth and make neccesary adjustments.
They've always taken good care of me!
Reply from the business:
Jul 24, 2023Thank you for your positive feedback and continued support. We greatly appreciate your kind words and are delighted to know that we have consistently taken good care of you. Your satisfation is our top priority and we look foward to providing you with excellent service in the future. Thank you once again for your trust and loyalty. :)
Very Honest
Reply from the business:
Jun 24, 2023Thank you for your kind words. We strive to make every customer happy that they chose to bring their vehicle to our shop. We look forward to taking care of your vehicle needs in the future. Have a great day!
They over price and try to get you to fix things that don’t need to be fixed. Recently bought tires within the week and was told I needed new tires and it would be $800. Within the month before I was told my rear breaks were at 60% and I don’t drive often and they somehow went down to 20% when they checked. They asked for $400 to change them without changing the rotors. And an alignment I was quoted at $400 as well. Everywhere else I looked at was around $130. Do not go there!! I can not stress it enough!!
Reply from the business:
Jun 24, 2023We're extremely sorry that you had to face such difficulties. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer. As you can review the video and pictures that we sent you and estimate to review before we perform our work. Please look at the estimate again. There might an error read. We have never quoted an alignment more than what actually cost unless a low rider vehicle. Please look at the tire dept as shown on the picture again.
Great price and friendly staff! Recently had an oil leak a check engine light on and they diagnosed it correctly and got it fixed! brand new tires from here balanced and aligned! Would highly recommend! Thank you so much!
Reply from the business:
Jun 24, 2023Thank you for your kind words. We strive to make every customer happy that they chose to bring their vehicle to our shop. We look forward to taking care of your vehicle needs in the future. Have a great day!
Accommodating and nice honest with reasonable pricing. Finished the job on time as agreed. Great communication, as they called when my truck was ready.
Reply from the business:
Jun 24, 2023Thank you for your kind words. We strive to make every customer happy that they chose to bring their vehicle to our shop. We look forward to taking care of your vehicle needs in the future. Have a great day!
Called up there, the owner said the oil change was $79.99. I went up there then another person working quoted me at $245.... Who in their right mind would pay that much for an oil change. Also quoted me $1900 for minor repairs of parts that collectively cost $90 and maybe tops 2 hours of work. Other than that, they told me 1hr for a check up, I called 2 hours later, said they were finishing the report and would call shortly, I went back up there 2 additional hours later and they still hadn't finished the report. After finally getting the report and seeing the absurd prices, they misplaced my key and had to find it. This is a great reason I never use mechanics but they are local, and small business so I tried them out. What a waste of time. Do not pay these absurd prices or waste your time here
Reply from the business:
Jul 24, 2023We apologize for the negative experience you had at our establishment. We appreciate your feedback and take your concerns seriously. We strive to provide quality service at fair prices, and it seems that we fell short of your expectations. We will review our pricing structure and ensure better communication with our customers in the future. Thank you for bringing this to our attention, and we will take the neccesary steps to improve our services. :)
Wonderful staff, extremely affordable, and I look forward to doing business here again. I had 1 broken and 1 completely rusted exhaust bolt and they had me in and out in an hour.
Reply from the business:
Apr 24, 2024It sounds like you had an excellent experience with the service center! Quick and efficient repair work, combined with friendly staff and affordable prices, is definitely something to appreciate. It's great to hear that you're satisfied and eager to return for future business. If you ever need assistance or have any more feedback to share, don't hesitate to reach out!
Great shop! They found the problem and the solution to my families vehicles and fixed them all on time when I'm not there. Great customer courtesy checks on vehicles.
Reply from the business:
May 24, 2023Thankyou John. We are happy to make sure your family is back on the road safely. We look forward to taking care of your vehicle needs in the future. Have a great day, and thank you for your business!
Great service and nothing to complain about! I was expecting it to take up to a week for them to source the parts and I ended up getting my window fixed within a day. I certainly recommend this place for its excellent customer service and efficiency! 👍🏼
Reply from the business:
May 24, 2023Thank you for your kind words Jacob. We were happy to take care of that for you. We strive to make every customer happy that they chose to bring their vehicle to our shop. We look forward to taking care of your vehicle needs in the future. Have a great day, and be safe on the roads!