Thanks so much!

Spam

Morning Ms. Frey and thank you for the excellent review. It truly warms our hearts to hear that our team has made a customer feel great about our service. This is especially nice when we are short staffed. Thank you again.

Mr. Murphy we appreciate it. Wow. Thank you!

We would enjoy having you stop by and give us an opportunity. Thank you for the thumbs up.

Our son came up with the GOAT mascot. Greatest Of All Time.

While we always aim to be on track we can see that this has honestly upset you. We are very concerned that we lost you. You are correct communication is essential. We are looking for new team members as we speak not because our guys are not wonderful but because we are short staffed. Everyone at Knuckles is pulling double duty and one of our owners has a yearly military obligation. Mr. Smith was away at Annual Training during this time. Matthew Smith usually jumps in on the work load when he is available, his absence increases slow downs. If you do give us another shot at working on your vehicle please know we would certainly appreciate your business. Knuckles cannot hire just anyone so while candidates have applied they have not met qualifications we need. This is vastly important because our community's reliance on our work means each customer drives away safe. Please understand that our services are still in high demand, we are short staffed, and supply chains are still catching up to demand. Nonetheless, we value your feedback, it highlights where we need to improve.

Spam.

Normally, we opt to take careful consideration of others' commentary on our Review Page as signposts for making us a better auto shop. Here, I can see another woman of great faith reaching out to our current customers and future customers describing what she believes as she understands it as a great injustice. As a woman, I salute your defense of your friend. As a woman and a widow myself, as my dear husband passed--the man who started Knuckles with me a few years after opening, I must say your review is unwarranted. For twenty years before I owned the Shop, I championed those who found themselves under privileged and down on their luck as a social work assistant helping women, men, and children launch new lives and seeing them find better resources and relief as they built those lives. Upholding families and their concerns is and will continue to be a core value held by my family and by our team. We would never take advantage of a customer. Our honor as individuals and as a company is a virtue that we hold dear. With a great deal of pride, I can tell you we have existing customers that have been with us for many years. They come back again and again because we are reputable and above board. They come back because they trust us and they trust our team. We intend sincerity and guilelessness because that is what is right--definitely for women---but for all of our customers. While doctors fix hearts only to lose the patient, sometimes while fixing one problem, a motor can go out. It is rare and it is definitely a loss for our customers, but it is the nature of our business. Our team puts in great effort to prevent this sort of defeat, but that does not negate the fact that billing for a team member's time is a necessary. Again, we understand that you may be aiming to safeguard a friend. Nonetheless, we hope you find solace in the fact that we feel saddened when someone loses a motor or a vehicle, but we hope you understand we do all we can to prevent such events. Thank you and God Bless.

Thank you Kim for the high praise. We want you to know it warms our hearts.