They take good care of my car and me.

I drop my boat off stating the timing was off, has some carburetor issues (dieseling), and maybe they could check the starter since I had to replace it and put in heli coils for the stripped bolt holes. Mechanic calls and says everything looks ok but they need to take it to the lake for 8 hours to set the timing and the bill will be $1900 and some change…the problem is he could have told me that up front that was the plan. I called the boat manufacturer they said it does not have to be in water to set timing. They also advised I go to a reputable boat dealer as it shouldn’t cost more than a few hundred bucks and a few labor hour to do the timing. Red flag. I tell them I will come pick up my boat. Drive an hour one way to pick it up at 4:30 the place closes at 5. Gates locked at 4:30 no one’s there. The hateful front desk lady says sorry we changed our hours and didn’t tell anyone. Ignorance is bliss in this place. The diagnosis on my bill was surprise surprise, timing is off and carburetor needs work. So after 4 hours of driving, $100 in fuel to drive there twice because they “forgot” to mention the hours aren’t the same, and $127.00 bill from them, I now know exactly the same thing as when I took it in. I understand making a profit but blatantly lying to customers is flat out unethical. It’s safe to say I will never be back. The owner didn’t even have the backbone to reach out to me and say you’re right we messed up let’s make it right. Judging by the way they conduct business this review won’t be up terribly long as the place will close soon.

Matt is true full .He knows his cars and well trained,.

To say it quick and to the point ! Vail's Is a stand alone automotive shop and sales. I won't even entertain a offer of going elsewhere !