Got me in and out .... Good place to go if you need that type of repairs

My daughter had a mishap with a drunk driver and we were in a real bind if we had to find another car. They worked with me to get all of the parts and worked with my insurance company to keep the car. All repairs were done when parts came in, which they had troubles with because of short supply. They listened to all of my concerns and went above and beyond to make things right. The car looked brand new and we have had no problems with it. I can't thank them enough for all of the hard work and communication they did for me. They definitely saved me a lot of money and time looking for a new car. I absolutely loved working with Matt, Lou, and Jeff. I will be back but hopefully not soon. :)

They did a Vantec job thank you guys

Great people running that place

Good service, repairs were done well. Only negative was a lack of timely communication about progress of repairs.

Very impressed with the manager. He took special care to make sure that we got what was needed even if the insurance was not on board.

Absolute most unprofessional business I’ve ever dealt with. Sierra Peabody has no idea what she was doing. I made an appointment for repair a month and a half ago, scheduled a day off work a month ago (because I have a very busy schedule between work and school). I drove 40 minutes to get to Carstar, dropped off my vehicle when they opened today for my scheduled appointment at 7:30am. I had no vehicle so I had my family member pick me up and sat at her house waiting for repairs to be done (they said it would take all day). At 1:52pm Sierra called me to tell me the windshield repair wouldn’t be done because they didn’t get the part in. I assumed the tail light repair was done, but no it wasn’t either. She had no idea what I was talking about even though she was the one who had been handling my repairs the whole time. Instead of not letting me drop my car off this morning, giving me a call, or god forbid call me last night to reschedule, they let me sit and waste my entire day instead. Sierra said “I left early Wednesday so I didn’t get a chance to do anything.” Oh my bad Sierra, wouldn’t want to disrupt your life. Talk about poor business practices. Her manager Lou Baker was no better and didn’t seem to care or even offer any sort of resolution for completely wasting my time and couldn’t seem to understand why I would be so upset. So hey, if you want poor customer service and to be led on without repairs, go with Carstar in Ottawa! Not even worth the one star I gave them.