Write a Review

0

0 Reviews

Clear Search

Google

Sam Swanson

Mar 24, 2024

Pretty good service for the most part aside from a slight inconvenience but things happen and people have bad and good days.

Thank you for your feedback, Sam! We are sorry for any inconvenience and strive for your complete satisfaction. Hope to continue to earn your business!

Google

lucas jarrett

Mar 24, 2024

Friendly staff, reasonably priced, work was done ahead of schedule and correctly. I will continue to use Neptune. Thank you for your help!

We appreciate your trust in us, Lucas! Thanks for the kind words!

Google

Christopher Dhooghe

Feb 24, 2024

I had my oil changed and it was great service as I can count on.

Thank you!! We appreciate the kind words and your trust!

Google

Nate Clevenger

Feb 24, 2024

Having the courtesy car option is a game changer for me. Not being in a position to have a third vehicle of my own makes taking the time to get my van fixed, when it needs to be done, possible.

Nate, we are so happy to have the opportunity to work on your vehicle! Thanks for trusting us and we are happy to provide you with a courtesy car whenever you need it!

Google

CHRIS BENNETT

Jan 24, 2024

Great service and speedy turn around time ! Always doing what they can to get you back on the road ASAP!

We are happy to have your business, Chris! Thank you for the kind words!

Google

Geno Reddick

Jan 24, 2024

The people at Neptune do a Fantastic job taking care of all our family's vehicles. I trust them completely to do what needs to be done to keep us on the road. Go see the people at Neptune today for all your automotive needs!

We appreciate your support, Geno! Thank you for trusting us with your vehicles!

Google

Lisa Franklin

Jan 24, 2024

We’ve never experienced anything less than the best of service from everyone at Neptune. We appreciate their straightforward approach and the care they take in maintaining our vehicles.

Thank you, Lisa! We appreciate your business and support!

Google

Tad McLaren

Dec 24, 2023

Edit: they acknowledged a billing “error” and reduced the diagnostic charge to $73 and offered a refund for that portion. My daughter goes to Pitt State. I live 3 hours away. She called and said her car wouldn’t start. I suspected battery, but she couldn’t get it to jump start so she had it towed to Neptune Auto Repair. The next day after doing a FULL inspection on the vehicle, they sent a $4000 estimate for routine maintenance items. Note: this is a 2016 car with 93,000 miles on it. It’s in good shape, most of these things wouldn’t even be due if you were strictly following the manufacturer’s maintenance intervals. And yes, it was the battery. They did the battery and an oil change, charged $120 to “diagnose” the battery, and $27 for “shop supplies”. So $402 later she got her car back. It’s obvious they were trying to take advantage of a naive college girl. These people are not trustworthy people. Don’t send your daughter there!

Tad, I contacted you by phone this morning and apologized for a billing error on your daughters invoice but you were not willing to listen to an explanation so I will provide it here. Your daughter was inadvertently overcharged for her diagnostic which has been corrected to 72.95 from 121.58. I apologize for that error. We left her a message this morning that she can come in to the shop for the refund. Her bill included the diag charge, 168.35 for the battery and installation, 89.95 for synthetic oil change, and 23.85 for shop supplies. Total is $350.95 which is a competitive price for these services. In terms of her courtesy check and future recommendations, her car has 93,514 miles. Future recommendations were manufacturers intervals for 100,000 miles. Our customers get a free courtesy check and estimates of what these future services may cost. We did not provide any of the repairs nor did we charge her for these items. She has a rear shock that is leaking and rear brakes are at a 2 that you did not wish to repair. If I brought my car to a shop, I would most certainly appreciate being made aware of future problems that could cause a breakdown. I'm sorry if this offended you and as I stated above, we could have had a conversation and cleared everything up over the phone.

Google

Nicole Buckley

Dec 24, 2023

The staff here is amazing! They are eager to help and get you taken care of as quickly as possible! The only shop I go to!

Thank you for the kind words, Nikki! We love seeing you in the shop!

Google

Paul Lyle

Nov 24, 2023

Superb job, done on time and car runs great. i had a neighbor come with me to pick up the car, he drove it and said it was so nice, he wanted to keep it.

Thank you for allowing us to work on your Ford Expedition! We are so happy that you are satisfied and look forward to servicing your vehicle in the future!