I scheduled an alignment on a Chevy 2500 truck. After almost 2 hours of waiting they tell me it's close but their machine has been broken for months and cannot complete the job. I took time off of work to come to your establishment to pay you too do a job you said you could do, knowing the equipment didn't work. Why is it acceptable for me to pay you to guess on my alignment? I can do that for free at home. Why was this appointment accepted on your end knowing the equipment didn't work? I did not pay on this visit since I received my vehicle in worse shape than it went in. But now I have had to take more time off of work to have this finished at another shop. All while driving on new tires, thanks Firestone. Returned 4-29-24, their machine is fixed and I had more parts on the front replaced so I needed an alignment again, I wanted to take advantage of their lifetime alignment. I told them the camber bolts and tie rods they need to adjust for the alignment do not have loctite applied, I asked if that would be applied before final torque? I was assured they're an ase certified shop and follow the manual. I pick up the truck once it was done, I have the scariest drive off my life the 22 miles home due to driver's upper control arms were only finger tight allowing my truck to float all over no matter what I did with the steering wheel. Also no loctite on any of the hardware after the alignment. I drive back 4-30-24, wait in store. I have the same conversation about the new hardware and need for proper torque and loctite. I'm assured it'll be right. Get the truck back after an hour and by time I get home all 4 camber bolts were loose and still had no loctite applied. I called yet again to discuss the alignment and was told the tech tightened them as much as he could. I asked what foot pound torque was that because it needs 140. More than that and my bushings and control arms will be damaged. Less and they will not stay tight. He was unable to tell me what they did, either I have it aligned yet again after I apply loctite and hope it's ok, or disassemble my entire new front end and inspect for damage after the 100 miles i have driven it while the control arms have been free floating. Again, this is all on 4 brand new tires and a completely brand new front end.