This place is terribly slow and over scheduled. Their system had my appointment at a different time than I was given. Then took them much longer than anywhere else to complete basic tire maintenance. Very full waiting room and everyone was there for an extended period. I’ll go elsewhere next time.
Reply from the business:
Mar 25, 2024Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience or dissatisfaction. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah