Northtowne Body Shop
Auto body shop in Edgerton, Kansas
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Refreshing customer service and high quality workmanship!!! Was insurance claim and they went above what was expected to get taken care of. Highly recommended!
Great experience! Melissa and the other staff were very helpful during a stressful time. Workmanship was perfect. Highly recommend their expertise.
Reply from the business:
Jul 25, 2023Thank you Nick for your 5 star review about your service experience.
Not impressed. They did some minor body work on a new car I had just purchased. They must have left a window down because I had dust on the interior of my new vehicle that had less than 500 miles on it.
Reply from the business:
Oct 25, 2023Thank you for your review Dave, sorry to hear you didn't have a five star experience. If you would please, email me @ jamesd@northtownekc.com, thank you, James DeFoe, Internet Director, Northtowne Auto Group.
Reply from the business:
May 25, 2023Thank you for your review, sorry to hear you didn't have a five star experience. If you would please, email me @ jamesd@northtownekc.com, thank you, James DeFoe, Internet Director, Northtowne Auto Group. I would like to look into this and see what happened.
Very poor experience with this place and would not recommend. Did not feel taken care of and staff is not friendly.
Reply from the business:
May 25, 2023Thank you for your review, sorry to hear you didn't have a five star experience. If you would please, email me @ jamesd@northtownekc.com, thank you, James DeFoe, Internet Director, Northtowne Auto Group. I would like to look into this and see what happened.
I would give this company 0 stars but that’s not an option. I was in a wreck and most of the damage was cosmetic. When they called me to tell me the estimate it was only the estimate of the cosmetic damage. When I asked if the axel had been looked at (as my alignment is completely off and my rear tire is bent in) the person (Mark) stated “oh I didn’t even know there was something wrong with it” which lets me know the car wasn’t driven/wasn’t even put up on a lift to look underneath the car. Mark then proceeds to call me back 10 minutes later and say “yeah you’re right the axel is definitely bent.” Absolutely disappointed and completely unprofessional. Also, the staff is LESS than friendly. I also called Northtowne Hyundai where I got my car to let them know they shouldn’t recommend their customers go there anymore! Needless to say I’m taking my car to another collision center as I would NEVER trust them with my car.
Reply from the business:
May 25, 2023Thank you for your review, sorry to hear you didn't have a five star experience. If you would please, email me @ jamesd@northtownekc.com, thank you, James DeFoe, Internet Director, Northtowne Auto Group. I would like to look into this and see what happened.