
Merriam Body Shop
Auto body shop in Cummings, Kansas
0
0 Reviews
Reply from the business:
Sep 24, 2023Mr. Washington, Sorry to have you give us a 3 star review when we have been more than helpful in attempting to earn your business. Going from insurance to self pay I know is difficult, we don't feel this rating was fair since we are still waiting for communication from you.
Took a month after parts arrived and cost $700 in car rental.
Reply from the business:
Aug 24, 2023Due to staff shortages and various issues we do apologize for any issues. We've had a technician in the hospital for 2 months so has slowed us down. We had 1 person in front office managing phones so there was a backlog. We did our best during this transition we are in with over commitment from our previous GM. We do apolgize!
After an insurance nightmare at a different shop (they gave me an estimate that was far over total value for my repairs), I finally took my vehicle to Merriam Body Shop for a second estimate. They took care of me and got my estimate approved through State Farm right away. The work included getting a new door and a blended paint job for my Lexus. They took great care of my vehicle! The paint job looked nice and the car was cleaner inside and out when I got it back than it was when I dropped it off. I'm putting 4 stars only because it took about a month to get it back and sometimes it was hard to get in touch. They were very busy at the time I brought it in. They were really nice people and I recommend!
Reply from the business:
Jul 24, 2023Miss Brown, Thank you for your kind review. We are happy to know that we were able to help with vehicle repairs. We do apologize for the crazy we have had in our shop recently. We are currently undergoing renovations and are working hard to fix our issues. The previous GM left quite a bit of work to go through and we are short 3 technicians (1 in hospital). We will definitely work on our communication skills now that we have more than one employee in the front office. Thank you for using Merriam Body Shop for your vehicle repairs!
I chose to give Merriam Body Shop a chance to earn my business because they are a sponsor on a podcast I listen to. I called on a Monday to make an appointment for an estimate. They called back on Tuesday or Wednesday. I went in for an estimate on Thursday and they said it would take 48 hours to get it to me. I still hadn’t heard from them 7 days later. I called to get an update and once again, had to leave message. At this point it’s been longer than a week and I never heard back. I’m in a line of work that deals with crashed vehicles on a daily basis and am frequently asked for recommendations. I doubt I will be recommending Merriam Body Shop again.
Reply from the business:
Jun 24, 2023Caleb we are sorry you have not been contacted. Sometimes our estimates do go to spam if it was sent. We have been working hard to get our shop back in gear after the GM left our shop in shambles. Currently we have one office person handling all calls, customers, estimates, insurance, etc. Our current estimator works off site, If you fell through the cracks we do apologize! I don't seem to have any voicemails with your name so not sure if you left any. Although, I cannot see your last name or number to confirm.
My 2018 Ram was involved in a collision with quite a bit of damage on the front of the truck and all along the side including the wheel & tire. My truck also went up on the median curb possibly damaging the front end suspension parts. The amount of damage made me feel sick; truck had to be towed. Merriam Body Shop worked with my insurance and restored my truck to show room condition. The steering and front end suspension is perfect as well. Very satisfied. I chose Merriam Body Shop because I had used them years ago for another vehicle and they did a great job with that one as well. Very friendly and excellent communication along the entire way of getting my truck repaired. It was a big job to tackle in getting my truck repaired that Merriam Body Shop was able to handle. They also cleaned & detailed the truck as a courtesy to put the cherry on top. I highly recommend them for collision repair!
Reply from the business:
May 24, 2023CY Thank you for your review and we are glad that we were able to get your vehicle back to you. We truly stive to make our customers a priority.
Staff made it a trustworthy and great experience. I am glad I came here! Will recommend to others :)
Reply from the business:
May 24, 2023Merriam Body Staff is happy to know we were able to help you with your vehicle. Customer Satisfaction and Service is a priority at MBS
Reply from the business:
May 24, 2023Thank you for the 5 Star Review
Justen, the GM was very polite, professional and honest. They did great, quality work for a reasonable price! I was in and out quickly and didn’t have to deal with the hassle and long wait times like at a corporate collision center. I’m keeping his card and will definitely be back!
Reply from the business:
May 24, 2023KV We are so happy to know we were able to help you with your vehicle and earn any future business. Thank you kindly for your review, Merriam Body Shop
Great customer experience. Went in thinking I was gonna drop 600$ on a new paint job from a minor accident. Justin spent 10 minutes buffing it out . Looks factory new. Sent me on my way free of charge. I will definitely be taking all my vehicles here for repair if needed. Great people. Couldn't be happier.
Reply from the business:
May 24, 2023Thank you for you your kind review, Merriam Body Shop strives to have all vehicles we come in contact back on the road safe and satisfied. No detail is too small for Merriam Body Shop
I can't recommend this business more whole-heartedly! I had a 10 ft 2 x 6 fall on my hood! I thought for sure I would have to replace it. Justen fixed my hood and several door dings and other "oops" I had. MY CAR LOOKS BRAND NEW! The work they do is nothing short of magic! I actually cried when I saw my car I was so happy! MAGIC I TELL YOU!
Reply from the business:
May 24, 2023We are thrilled to know your vehicle is back to looking like new. Merriam takes pride in going above and beyond for our customers and their vehicles. Thank you so much for your review. MBS