Knuckle's Automotive Service, LLC
Auto body shop in Colwich, Kansas
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Very professional. Very thorough. Helpful, knowledgeable, and affordable. If you need repairs, have questions, or need general maintenance done, this is the place to go.
Out of town guy here, and so glad we stopped here. Before we arrived to Goddard, our minivan started shaking violently with a severe misfire. They understood the urgency of us needing to make it to a dance competition and took us in immediately, at 3:30 in the afternoon on a Friday I might add! They then quickly diagnosed the problem as a faulty fuel injector, replaced it and had us out the door and on our way! Very friendly staff as well, and they even offer special discounts for various occupations, such as military, school teachers, etc. It’s hard to find good shops like this one, I highly recommend this shop to anyone looking for honest quality work!
I had a low tire and needed someone to look at it as soon as possible. They got me in during my lunch and fixed my tire right away. They are always nice and do a good job. I’ve used them before and will continue! Thank you Knuckles!
Reply from the business:
Jan 25, 2024Thank you so much Michael. We couldn't do without folks like you.
Horrible experience! They did do work requested and offered more, however.. truck worked perfectly fine for over 100,000 miles and a simple fuel pump, radiator hose, spark plugs and a valve solenoid… turned into what they “claimed” a $8000-$13000 dollar new engine needed, this was after they did $3000 worth of work already!! I then took to a buddy (should have used him from the start) and truck works perfectly fine for under another $3000, he said to NEVER take to that shop again, so in my opinion get minor work done, simple oil changed, flat tire fixed, but absolutely no major vehicle work and for sure no engine work! Past reviews tell the same story! Good people, just below quality work performed!
Reply from the business:
Jan 25, 2024Dear Jeremy, Thank you for taking the time to share your feedback regarding your recent experience at our shop. We genuinely appreciate all feedback as it helps us continuously improve our services. I'm pleased to hear that the repairs we performed, aside from the engine issues, are holding up well for your vehicle. I'd like to address your concerns regarding our recommendation for engine replacement versus repairing specific components. Our approach, especially with vehicles that have accumulated over 200k miles, is rooted in ensuring comprehensive and long-lasting repairs. The recommendation for engine replacement is based on our experience that when one component fails, others may follow suit due to the age and wear on the entire system. Our intention is never to advocate for unnecessary work but rather to ensure a thorough fix that avoids further breakdowns down the road. I apologize if there was any misunderstanding during your visit regarding our repair philosophy. Our technicians employ a comprehensive diagnostic process that integrates years of experience, advanced tools, manufacturer service data, and industry-standard testing methods. The complexity of modern vehicles demands a meticulous approach, and we take great pride in delivering quality repairs that align with industry best practices. Regarding the vehicle's functionality, the check engine light often indicates underlying issues, and our diagnostic assessment identified multiple concerns beyond the immediate fuel pump issue. We strive to highlight these to prevent potential damage and subsequent costly repairs. We understand the expenses associated with automotive repairs, especially when multiple components require attention simultaneously. While we regret that your experience didn't meet your expectations, please know that our commitment remains steadfast in providing reliable, enduring repairs. We genuinely hope the alternative solution chosen serves you well, and should you reconsider our services in the future, we'll be here to assist you with the same dedication to quality and thoroughness. Thank you again for sharing your thoughts; they are invaluable in helping us refine our services. Warm regards, Knuckles Automotive Matthew Smith (Owner) 316-794-2411
Great customer service they keep you updated on work they are performing and contact you before doing anything beyond scheduled service. I am a satisfied customer and will refer to friends and family.
Reply from the business:
Oct 25, 2023Robert we can tell you what we appreciate your good communication, straightforwardness. Thank you for the wonderful review.
Work was done very well, no surprises, no pressure. Also The office personnel was pleasant, great to deal with and kept us informed. 👍👍
Reply from the business:
Sep 25, 2023David we a very honored. You allowed our team to work with communicating through Google Messages. Wonderful to work for, thanks so much again!
Would not recommend. Have a recording with a quoted price 40 cheaper. Wouldn't honor their word
Reply from the business:
Jul 25, 2023Ms. Tracy, Knuckles team members seemed to be having an off day. We are disappointed you declined to get your oil changed with us. Our owner would like to make this better, we are going to reach out to you, or feel free to call and ask for Matthew Smith. We definitely honor our word. Thank you for telling us about this issue.
Great customer service!
Reply from the business:
May 25, 2021Shane thanks man that really says it all!
Great oil change service.
Reply from the business:
May 25, 2023Thank you!
Just like the honesty and good work..Thanks
Reply from the business:
May 25, 2023Transparency is important to us. We adhere to honesty and value. Thank you Antonia!