CARSTAR Crystal 135th Street
Auto body shop in Colony, Kansas
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everybody was very professional, efficient and helpful. we had a very good experience. Thank you.
Reply from the business:
Feb 22, 2024Thanks for taking the time to leave us a positive review, Carolina! Your feedback means a lot to us at CARSTAR Crystal 135th Street, and we're glad you're satisfied with the work done on your vehicle.
My truck was a pretty minor repair, but they got it done in the time quoted and thoroughly cleaned it inside and out after.
Reply from the business:
Feb 22, 2024Hi, Steve! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!
Very disrespectful customer service there will be nice to you when you walk in the door to get your money . So watch out for this place they take extremely long time to get your car in and get it done if you call to ask me anything about it she'll be totally disrespectful and unprofessional.
Reply from the business:
Mar 22, 2024Hi Terrance, We have reviewed your repair file and would like to discuss your complaints with you further. We show that your vehicle was towed into us on December 4th, 2023, at which time shop personnel advised you that it would be the middle of January before we would be able to bring your vehicle in for repairs, and that the estimated completion date would be the first of second week of February. Your vehicle was completed in the given time frame, ready for you as of February 12th, 2024. We do show there were some delays regarding parts, due to the replacement hood that you requested, which was not standard for your vehicle. We also show that we verified with your Mother at time of pick up, that we would not be placing the emblems on your car, as it would have peeled the paint did you not want them. We felt with the other customization requests you made, this was in both of our best interest. Please reach out to us at (913) 717-0100 so we can work with you to resolve any further issue you may be having. Thank you.
Great service!
Reply from the business:
Mar 22, 2024Hi David, thank you so much for the positive review! We're glad you had a great experience at CARSTAR Crystal 135th Street. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Reply from the business:
Feb 22, 2024Thanks for taking the time to leave us a positive rating, Phil!
Crystal Carstar were amazing and handling the repairs of my vehicle. Another body shop had done faulty faulty job and they repaired it honestly and efficiently.
Reply from the business:
Feb 22, 2024Thanks for sharing your positive experience, Sarah! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
Not only did they make my car back to its beautiful self. They cleaned the inside & outside of my car! I am more than pleased! You should receive a 10 star rating! Thank you so much! Max was wonderful about keeping me informed too!
Reply from the business:
Feb 22, 2024Thanks for sharing your positive experience, Angela! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
Max was great to work with; he was considerate about keeping my parts cost as low as possible & jumped through hoops to get the part I needed. I recommend your business whenever the chance arises.
Reply from the business:
Feb 22, 2024Hi Connie, thank you so much for the positive review! We're glad you had a great experience at CARSTAR Crystal 135th Street. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Max was so helpful during the whole process! Answered all my questions without hesitation. Can’t say enough good things!
Reply from the business:
Feb 22, 2024Hi, Alex! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!
Speedy and high quality service, friendliness, frequent update of current status.
Reply from the business:
Feb 22, 2024Thanks for the positive feedback, Chun-Kai. We're happy to hear you had a great experience at CARSTAR Crystal 135th Street!