
Ussery Auto Body Repair Inc
Auto body shop in Cherryvale, Kansas
0
0 Reviews
My car was amazing when I picked it up!!! Eric was awesome! Hope I don’t need them anytime soon but I would recommend them to anyone!
I started talking with them back in June of 2022 to get my Jeep painted and was told they were really backlogged. Fast forward to July of 2023 when I was told I could finally bring in my Jeep. I was really excited since I had only heard good things about them. The Jeep was dropped off on July 31st 2023 and at that time my wife and I were told it would take at least 6 to 8 weeks possibly a little longer. On September 11, 2023 I called to get a status update. They were rather short with me on the phone and said they hadn’t even started working on the Jeep. On October 30, 2023 my wife called them and asked them for a status update. They responded to her in a RUDE and UNPROFESSIONAL manner again stating they hadn’t even started working on the Jeep and that they weren’t even going to make any money on this and that they would rather work on more profitable INSURANCE jobs. He said he was done and to come pick it up that the keys would be in it. When we arrived to pick it up he didn’t even bother coming out to see us. I don’t believe TWO phone calls in a 12 week period warranted the attitude and treatment we received.
Reply from the business:
Nov 24, 2023We are extremely busy with insurance jobs, most insurance jobs are not drivable and does take precedence over restoration jobs. Things don’t always happen as fast as we want them to in today’s world parts and materials are tough to come by so it slows everything down. Good luck with your Jeep.
They do really good work on my fleet vehicles. Make sure to say hi to the two boxer dogs while you're there in the office. They are very good dogs.
I brought my car in after being rerended by an asphalt truck. My car was fairly well damaged and being that it's a hybrid parts are not easy to come by. They stayed in constant communication with me regarding parts arriving, and an estimated time of my car being returned. I cannot tell you how much this company is leaps and bounds above the big chain stores. I would recommend them to my mother, and my children and for me that saying a lot. hard working, No nonsense men. Their business is professional, and if I ever need a auto body shop again.......you better believe im going back to them.
Reply from the business:
May 24, 2023Thank you!