This was a very bad experience. When I was preparing to repair my vehicle, manager Michael told me it would take me a month to repair it, but it took me more than two months to get my car, and it did not return to its original state. I lost confidence in them and I don't think I will come back. Caitlyn is a responsible receptionist, which is the only reason I give an extra star———Three days later, today, Caitlyn contacted me and told me that the missing parts on the vehicle could be installed for me today. I went there and the workers worked very hard. I think I should give him two more stars.
Reply from the business:
Aug 24, 2023Thanks for the positive feedback, why. We're happy to hear you had a great experience at CARSTAR Collision Specialists East!