Collision Center of Andover
Auto body shop in Burdick, Kansas
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Wonderful service
Reply from the business:
May 24, 2023We loved working with you on your repair Shawna and thank you for sharing your great review! If you need anything, please let us know!
My mother had her Chrysler Town and Country towed here after an accident. Her insurance (USAA) was going to pay for the damages. After having the vehicle inspected she was offered another way to get her vehicle serviced and repaired. She got it cleared through her insurance adjuster she went to this shop to speak with the staff and was berated and spoke down to by Jeff. He had her in tears telling her that he needed answers now! I don’t understand why anyone should talk to anyone that way and the fact that he was so comfortable bullying a female client into agreeing to a repair she was not comfortable makes me wonder how many clients he has done that to. The auto industry already gets a bad rep for doing this exact same thing. Seriously Jeff needs retrained on client staff relations.
Reply from the business:
May 24, 2023We apologize for any misunderstanding that led you to feel a customer was being bullied. In her situation, we were definitely dealing with a time crunch as she unexpectedly informed us that she was changing the repair plan that her insurance company was working with us on all day. We were trying to quickly work with her to make last-minute cancelations on orders that were well in place to accommodate this new request before costs accumulated. We work with insurance companies all the time and so we definitely understand how confusing things can be, especially with the stress of a broken vehicle. In fact, we know she faced added stress when the towing company hadn't arrived yet with her vehicle. We were very happy we could step in and provide towing services to immediately fix her problem. As you were not involved in this repair, nor are on the policy, we are not sure if you have all the information. We did try to explain the entire situation to you on the phone, yet unfortunately, you decided to come to our shop and confront our staff in the manner in which you did. We would be happy to speak with the customer herself to ensure she understands the situation and can be of any help.
Super fast and easy! Got rear ended. Made claim and selected this shop. Was called immediately to set everything up. Dropped car off and was done in 6 days! They also handled the rental car.
Reply from the business:
May 24, 2023Thank you for sharing your fantastic experience! We strive to always provide the best customer service and to make the whole process seamless for our customers!
Reply from the business:
May 24, 2023Thank you so much for your 5 star review, John!
Very helpful....great customer service. I feel comfortable having them fix my car.
Reply from the business:
May 24, 2023Thank you so much for the great review, Dr. Bohlken! It was our pleasure! Please let us know if you need anything and have very happy holidays!
I had pretty extensive hail damage on my 2015 Silverado. They did a fantastic job on the repairs. They obviously have great craftspeople who take pride in their work. Even fixed a door ding that was not part of the hail damage. Thank you for a job well done.
Reply from the business:
May 24, 2023Thank you so much for your review Gary! It was truly our pleasure to get your truck looking good as new!
Reply from the business:
May 24, 2023We appreciate your review, Alan! Please let us know what we can do to earn that 5th star next time!
This place was fabulous to work with after my accident. Unfortunately my car was totaled, but they did a great job of keeping me in the loop, telling me next steps, and answering all of the questions I had. Definitely recommend if you need any work done.
Reply from the business:
May 24, 2023It was an absolute pleasure working with you, Becca! We strive to always give our customers the best experience and always keep them updated on what is going on. Thank you again for sharing your review and please let us know if we can ever help in the future!