Gerber Collision & Glass

Auto body shop in Bentley, Kansas

3.5
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13 Reviews and Ratings
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Kevinkaiser61@gmail.com Badrat

May 18, 2024

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Reply from the business:

May 18, 2024

Thanks so much for the awesome positive 5 star rating. We hope you have an excellent week!!

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Jane prideaux

Apr 25, 2024

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Do not use the Hoover rd location. Made appt for March 11th they told me they would have vehicle for 2 to 3 weeks for just a bumper replacement because lack of staff and other excuses. Called before my appt and they didn't even have me scheduled. Thank goodness they didn't have me scheduled as i went to location on Ridge rd and they were amazing.

Reply from the business:

Apr 25, 2024

Jane, Thank you for your feedback. We have been attempting to gather more information about your concerns to reach out and address them. Is there contact information you can provide us with? If you would like to reach out, please don't hesitate to call the location Manager.

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Amanda McDaneld

Apr 25, 2024

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Gerber got my car back to looking brand new in no time! They made it so easy dealing with insurance and coordinating car rental. Customer service was also phenomenal.

Reply from the business:

Apr 25, 2024

Amanda, We are happy to hear that our team provided phenomenal service and got your vehicle looking brand new and that you are satisfied. We hope you have a wonderful weekend!!

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Kelly Hale

Mar 25, 2024

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Kept me updated, answered all my questions.

Reply from the business:

Mar 25, 2024

Kelly, We are thrilled to hear that our team kept you updated and answered all of your questions as well! We thank you for the incredible five star review and we hope you have a remarkable day!!!

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Angela McDaneld

Dec 25, 2023

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Gerber handled my repairs after I was rear-ended. I knew the repairs would take a few weeks because of how extensive they were, but I honestly expected to be out of my car a week or so longer than I was. Part of the damage included a bent screw on my license plate that I couldn't get off, and they even fixed that and mounted my plate for me! It made the whole experience just that much easier. If I have one gripe, it's that I was supposed to get text updates on my car on Tuesdays and Thursdays but never did. They had the right number but the system just didn't work. However, they were responsive when I called for updates and apologized for the texts not coming through. All-in-all, a very minor annoyance in what could have been a much bigger hassle than it was. The car looks great, and I'm happy to have my baby back.

Reply from the business:

Dec 25, 2023

Angela, We are delighted to hear that our team was able to assist with the repairs, made the experience easy, were responsive, and apologized for the texts not coming through! We apologize for any inconveniences and we thank you for the amazing five star review! Have a lovely Monday!!!

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REWIND AND REWARD

Sep 25, 2023

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Had vehicle repaired from very minor front end damage. They painted over my ceramic coating even after I told them it needed removed. Paint had orange peel, fish eye and particles within the paint. Service manager lied to me saying it was normal and also stated he installed the new ceramic coating which was a lie because they do not perform that service and your not supposed to do it until 60 days after the panel was painted. Took it to another body shop where they and the insurance confirmed they did a bad job and lied. They also broke brackets on my bumper and ruined a parking sensor. I highly recommend not using this business!

Reply from the business:

Sep 25, 2023

We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that GM Jaden R. has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.

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Just Wright

Sep 25, 2023

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DO NOT trust Gerber Collision and Glass with your repairs. They will half way, fix it and then tell you this is what it look like before the accident. Then tell you, I'm we're happy to fix it for you, but you're gonna have to pay out of your pocket because the damage isn't related to the collision. My car had no damage before this collision, the bumper sat perfectly proper before the collision. His response, " I know that's what you think". They are dishonest in every way~ Gerber Collision & Glass

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Paul Scott

Aug 25, 2023

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Very nice and curtious. They were done earlier than anticipated.

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Carthon Diggs

Jul 25, 2023

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These guys & ladies did a great job on my pick-up truck. They definitely took care of business and made things right.

Reply from the business:

Jul 25, 2023

Carthon, We are delighted to hear that our team did a great job repairing your pick-up truck! We thank you for the amazing five star review and we hope you enjoy your day!!!

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Scrapfishin Casting

May 25, 2023

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Good inspection overall to have a well noted quote. Although I would like to be precise on how brutally one of their ways are when you have side stepping rails on your vehicle and climb on. Not with care but with fun. Estimator climbed on railing and decided to jump up and down making my vehicle suspend his 300+ lbs .. be out there when they are inspecting your vehicle.. don't let him or them abuse of their "expertise" to have their way with your vehicle. I won't take my vehicle to this shop anymore nor who works and sacrifices their time inorder to purchase their vehicle with pride. Too bad I am not a person with his attitude or else me and him won't have a job to go to the next day.

Reply from the business:

May 25, 2023

Thank you for your feedback. We have been attempting to gather more information about your concerns to reach out and address them. Is there contact information you can provide us with? If you would like to reach out, please don't hesitate to call the location Manager.