Andover Auto Body
Auto body shop in Andover, Kansas
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I can't say enough good things about the team at Andover Auto Body--I would give them 10 stars if I could. Getting into an accident and dealing with insurance are stressful experiences, and Andover Auto Body made the repairs and finalizing insurance needs the most seamless and caring experience. On top of that, my car looks absolutely fantastic! Their quality and craftsmanship are outstanding. Did I mention they're just good people, too? I highly recommend this team to anyone.
Reply from the business:
May 3, 2024Thank you for such a wonderful review and for trusting us with your vehicle, Amanda! We truly appreciate you and your kind words! We have THE BEST customers ever! Please let us know if you need anything at all! Take care!
I have never had this kind of experience with a body shop before. They knew I needed my car fixed. They were very knowledgeable. They worked within my budget (actually came in under my budget). They ordered my parts and had my car fixed in 4 days. It only took about an hour when the parts came in. Such kind caring people. I got other estimates Andover Auto Body saved me over 1000.00 dollars. Thank you all so much
Reply from the business:
May 3, 2024Thank you for such a wonder review and for trusting us with your vehicle, Linda! We truly appreciate you! We LOVE IT when we can save our customers money! Please let us know if you need anything at all! Take car, Linda!
After being hit from behind, Andover Body Shop returned my Grand Cherokee back to new. We are so happy with our experience here. Thank you for your personal service.
Reply from the business:
Apr 26, 2024Thank you for the review and for trusting us with your Cherokee, Christie! We truly appreciate you! Please let us know if you need anything at all! Take care!
Excellent service Great work on my car. Has my recommendation
Reply from the business:
Apr 24, 2024Thank you for the review and for trusting us with your vehicle, sir! We truly appreciate you! Please let us know if you need anything at all! Take care!
Worst auto body experience ever! I have an older SUV that is fully loaded. When someone else was at fault and damaged it, I took it here because they looked reputable and they are a Nissan certified shop. It got parked out back, he never entered vehicle features correctly and made an estimate so high that the insurance immediately totaled it. After it was sitting in their lot for 3 weeks, I took it to a different shop. They did a new estimate and after proving to the insurance that my vehicle actually DOES have all the bells and whistles that he didn’t report, guess what? My vehicle is actually NOT TOTALED. The vehicle was valued higher and the new shop estimate came in $2000 less than Andover. The insurance is cutting a check to the new shop for the repairs. Disgusting how Andover Auto Body conducts business. If your vehicle is older, don’t even bother. I flat out asked him if he didn’t want to work on it because it was older and he said he wanted to take care of me. THIS is how you take care of me? No thanks. I’ll never bring any of my other “newer” model vehicles there either.
Reply from the business:
Apr 24, 2024I am sorry that you feel this way, Rachael. I will try and address your concerns one by one. As for the vehicle features, the insurance company is the one that figures what options you do and don't have and how much that adds to the value of your vehicle. We don't have anything to do with that. Being that you have an almost 30 year old vehicle it is hard to find parts. If used parts are available, which will be few and far between due to the age of the vehicle, you also have to take into consideration of what a 30 year old used part is going to look like. We carry lifetime warranty on all of our repairs so it is not recommended to put an almost 30 year old used part on a vehicle. We don't mind what year or model our customers drive. We spent countless hours handling your claim. We pulled your vehicle indoors every night because you asked us to do so. To hear that you think the way we do business is "disgusting" is very disappointing. We try to treat all of our customers like family, so I do greatly apologize that you did not get that sentiment from our shop. We do wish you well.
Jeff and the team at Andover Auto Body went above and beyond to make sure I was satisfied with the work on my vehicle. I had a great experience from start to finish and would recommend them without hesitation.
Reply from the business:
Apr 24, 2024Thank you for such a wonderful review and for trusting us with your vehicle, Eric! We truly appreciate you! Please let us know if you need anything at all! Take care, buddy!
Reply from the business:
Apr 24, 2024Thank you for the FIVE STARS, Justin! We truly appreciate you! Please let us know if you need anything at all! Take care!
These people are 100% the best. Did magic and made my door ding go away!!!
Reply from the business:
Apr 24, 2024Thank you for the wonderful review and for trusting us with your vehicle, Justin! We truly appreciate you! Please let us know if you need anything at all! Take care!
Reply from the business:
Apr 24, 2024Thank you for the FIVE STARS, Chek! We truly appreciate you! Please let us know if you need anything at all! Take care!
Recently had my truck there for accident repairs. Everything looked brand new. They contacted me daily with updates which I greatly appreciated. Would highly recommend them!
Reply from the business:
Apr 24, 2024Thank you for the review and for trusting us with your truck, Shirley! We truly appreciate you! Please let us know if you need anything at all! Take care!