Gerber Collision & Glass
Auto body shop in Abbyville, Kansas
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Reply from the business:
Apr 24, 2024We appreciate your wonderful 5 star rating! Enjoy the rest of your day!
They are dishonest and lose paperwork!
Reply from the business:
Apr 24, 2024Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to look into this matter for you. Is there a repair order number or customer name that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.
Reply from the business:
Apr 24, 2024Thomas, We thank you for the remarkable five star rating and we hope you have a spectacular day!!!
Gerber Collision and Glass is best place to take your car to be repaired after and accident. I recently got into a car accident and had my car towed to Gerber Collision and Glass. From the start this company has been very responsive and caring. The company give you a call every Tuesday and Thursday to give a personal update on the services being done to your vehicle, an estimated timeline of when your parts arrive, repair cost, and a timeline of when your vehicle will be ready! 10/10 SERVICE!!! I have USAA and my only two option were Briggs Automotive and Gerber Collision and Glass. I selected Gerber Collison and Glass because of the companies amazing reputation of fast quality service. A family friend brought their 2022 Kia K5 to Briggs Automotive after and accident and it took 4-5 months to get serviced….. yet at the end of the 4-5 months Briggs Automotive said the car was totaled. Our family friend ended up selling their car to Briggs Automative not even 2 days later! The company sold the 2022 Kia K5 for the same price as a new car!!! If you get in a car accident, the best place to bring your car is to Gerber Collision and Glass!!! You will NOT be disappointed!! Thank you Gerber Collision and Glass for the amazing service. I already have your contact saved in my favorites!!!
I dropped my car off around the 4th of July to be repaired after someone hit me. After dealing with insurance (nightmare also) we get a call that Gerber can NOT fix my car. They said it was to "labor intensive" to replace the rear quarter panel after having my car for a month. 0 out of 10 do NOT recommend!!!
Reply from the business:
Sep 24, 2023Amy, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Laura has already been in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.
Great work repairing our car after collision. Updated us regularly about everything happening with the repair, and worked really well with our insurance (USAA). Car looks brand new and was all sparkly clean when we picked up!
They excellent, they went above and beyond, I went in for a part replacement and they put the part on washed and vacuumed my truck, it smells so clean in here, I was almost afraid to get in, Thanks Gerber, y'all get a 👋 high five. ATMOBBQ
Reply from the business:
Jun 24, 2023Mitchell, We are delighted to hear that our team did an excellent job, went above and beyond to make sure everything the part was replaced, and washed and vacuumed your truck! We thank you for the incredible five star review and we hope you have a wonderful Thursday!!!
Excellent service.
Reply from the business:
May 24, 2023Carrie, Thanks so much for the positive feedback!
Super helpful staff. Friendly and had zero issues having out car worked on.
Reply from the business:
May 24, 2023Trevor, We are pleased to hear that our team was helpful and that you had zero issues with the vehicle repairs! We thank you for the wonderful five star review and we hope that you have an awesome day!!!
Reply from the business:
May 24, 2023Ann, Thank you for the phenomenal five star rating! We hope that you have an excellent week!!!